TERMS OF SALE & RETURN POLICY

The Mailbox Shoppe has sold products via the internet since 1995. That makes us one of the “old-timers” in this new internet world. Over the years we have come to realize that very few people actually return our products. We think that has alot to do with the high quality items we sell. But if you need to return, or exchange something, the following rules apply.

There is a 30 Day Return Policy. No return will be accepted without a Return Goods Authorization number (RGA#). You must email or call us by phone within 30 days after you received the item to be assigned an RGA # and make arrangements for the return. Do not just send the item to our New York address. Not all our products originate or get returned to our New York location. Call or email us for instructions. Items sent without a clear RGA# will be REFUSED. (Before calling us after the 30 day Return Period, may we politely suggest in advance that ebay.com is a great way of getting rid of unwanted merchandise.)

RGA numbers will be issued only to products that are non-custom. CUSTOM items such as, but not limited to, cast signs, mailboxes personalized with names or addresses, mailboxes with decorative fiberglass or copper wraps, and any item made especially for you are all non-returnable and non-refundable under any condition. The only exception would be if they are delivered to you damaged where they would then be replaced by the same exact item with no changes permitted.

If you are not certain whether the item you are purchasing is a NON-CUSTOM item or a CUSTOM item, please call before placing your order. Asking in advance avoids any possibility of confusion later.

RETURNABLE ITEMS. EVERY RETURNED ITEM is subject to at least a 10% return fee. Some items have the UPS Ground shipping charge factored into the product price. This doesn't mean that UPS is shipping the item for free, it simply means we have added it to the cost of the item for your convenience. Items returned for ANY REASON will incurr a mandatory 10% return fee to cover the initial cost of delivery (25% for cupolas). You are also responsible for whatever it costs to safely ship a returnable item back to it's originating location (to be determined when you call for the mandatory RGA number).

CUPOLAS. Cupola shipping is very expensive. They are usually large boxes and multiple boxes. Larger cupolas also involve motor freight delivery which is way more expensive than UPS Ground. A returned cupola is subject to the mandatory 25% return fee. . Since our cupola makers charge us for returns, we must enforce this strict 25% return fee. Again, you are responsible for the 25% return fee, plus whatever it costs to safely ship the cupola back to it's originating location (to be determined when you call for the mandatory RGA number).

Please, please, please call before ordering a cupola if you have any doubts about which cupola you are ordering.

When you return an item, you are responsible for that item being returned to us in perfectly new re-sellable condition, in the original packaging. Items returned in less than perfect condition will be subject to additional return fees charged. UPS has retail stores all across the country where people can help you with properly packaging your return. It is your responsibilty to make certain that the product arrives back to us in perfect condition.

DAMAGED DELIVERIES

We package merchandise to meet or exceed UPS packing standards to minimize the possibility of damage during transportation. All packages are shipped with damage insurance included. However, in the rare event that an item arrives to you in damaged condition, there are some important steps to take. First, if you see that the outer carton has obvious damage, be sure the delivery driver notes the damage on his/her delivery record. Second, immediately inspect the contents for any damage. Many times the outer shell carton is crushed, but the item itself is fine (at least that’s what we hope). If there is damage, be sure to save as much of the original packing material as possible. This will help us file a damage claim with the delivery company. Lastly, don’t hit the panic button. Call us at 1-800-330-3309 and we’ll talk you through the next steps to take.