TERMS OF SALE & RETURN POLICY

The Mailbox Shoppe has sold products via the internet since 1995. That makes us one of the “old-timers” in this new internet world. Over the years we have come to realize that very few people actually return our products. We think that has alot to do with the high quality items we sell. But if you need to return, or exchange something, the following rules apply.

RETURNABLE ITEMS: There is a 30 Day Return Policy for non-custom items. No return will be accepted without a Return Goods Authorization number (RGA#). You must email or call us by phone within 30 days after you received the item to be assigned an RGA # and make arrangements for the return. Do not just send the item to our New York address. Not all our products originate or get returned to our New York location. Call or email us for instructions. Items sent without a clear RGA# will be REFUSED. (Before calling us after the 30 day Return Period, may we politely suggest in advance that ebay.com is a great way of getting rid of unwanted merchandise.) Along with the RGA# you will be provided with the correct address to where the return item must be shipped.

RGA numbers will be issued only to products that are non-custom. CUSTOM items such as, but not limited to, cast signs, mailboxes personalized with names or addresses, mailboxes with decorative fiberglass or copper wraps, and any item made especially for you are all non-returnable and non-refundable under any condition. All sign orders are FINAL once placed. Our custom-product suppliers do not allow orders to be canceled after they are placed. From the moment you place a custom order, that item belongs to you. The only exception would be if they are delivered to you damaged where they would then be replaced by the same exact item with no changes permitted.

RETURN FEES: Only non-custom items are returnable. Non-custom items that had a separate shipping charge are refundable less a 10% return fee plus the original shipping charge. Original shipping charges are never reimbursed or refunded or waived for any reason. Some items have the UPS Ground shipping charge included in the product price. This doesn't mean that UPS is shipping the item for free, it simply means we have added it to the cost of the item for your convenience. Those items are subject to a 15% return fee to cover the initial cost of delivery (25% for cupolas - see below). You are also responsible for whatever it costs to safely ship a returnable item back to it's originating location (to be determined when you call for the mandatory RGA number).

CUPOLA RETURN FEES: Cupola shipping is very expensive. They are usually large boxes and/or multiple boxes. Larger cupolas also involve motor freight delivery which is way more expensive than UPS Ground. A returned cupola is subject to a mandatory 25% return fee. Since our cupola makers charge us for returns, we must enforce this strict 25% return fee. Again, you are responsible for the 25% return fee, plus whatever it costs to safely ship the cupola back to it's originating location (to be determined when you call for the mandatory RGA number).

Please, please, please call before ordering a cupola if you have any doubts about which cupola you are ordering.

When you return an item, you are responsible for that item being returned to us in perfectly new re-sellable condition, in the original packaging. Items returned in less than perfect condition will be subject to additional return fees charged. UPS has retail stores all across the country where people can help you with properly packaging your return. It is your responsibilty to make certain that the product arrives back to us in perfect condition.

DAMAGED DELIVERIES

INSPECT ALL ITEMS UPON DELIVERY. Damage claims must be made within 7 days of delivery. If you opt to not inspect the items when they get delivered, then you waive the right to claim something was delivered damaged, or delivered with parts missing. INSPECT ALL ITEMS UPON DELIVERY.

We package merchandise to meet or exceed UPS packing standards to minimize the possibility of damage during transportation. However, in the rare event that an item arrives to you in damaged condition, there are some important steps to take. First, if you see that the outer carton has obvious damage, be sure the delivery driver notes the damage on his/her delivery record. Second, immediately inspect the contents for any damage. Many times the outer shell carton is crushed, but the item itself is fine (at least that’s what we hope). If there is damage, be sure to save as much of the original packing material as possible. Call us at 1-800-330-3309 and we’ll talk you through the next steps to take.